Knowledge Center

Strong Relationships Valued

by William Stuart

In Hawaii with Dr. Michael NicholsAs you can see on the left, I am not one accustomed to taking “selfie” photographs of myself. But every now and then, a digital image captures a special moment. In April, I flew to Hawaii to visit clients who practice there. I spent two days in Honolulu seeing clients over lunch and dinner reconnecting and discussing relevant pain management issues. From there, I flew to Kona to play golf with Dr. Michael Nichols, an anesthesiologist and interventional pain physician in Kealakekua, Hawaii. We spent the afternoon playing golf and captured our happiness with this image on the 16th hole.

I enjoy golfing with clients; it provides a quality environment to get to know each other. It doesn’t happen often, but when it does, I’m thankful for the opportunity. I strongly believe it’s important to establish and maintain relationships with my clients for the continuity of business. Strong relationships allow the free flow and exchange of ideas; and they create opportunities to resolve problems in a reasonable manner should the need arise.

On the subject of relationships, I was fortunate to have dinner with my pharmaceutical supplier, Medisca. When I was in Montréal in June, I met with Nelson Almeida, National Sales Manager, and Stacey Scourse, our Customer Service Representative. We discussed numerous topics relating to compounding.

Medisca Dinner

My relationship with the Medisca is very important. A compounding pharmacist must know his chemical supplier very well to assure that our pharmacy is receiving the highest quality pharmaceuticals. As many of you may know from previous newsletters, I have personally visited Medisca to inspect their facilities and speak to their quality assurance staff. I’m fortunate have a very solid relationship with Medisca, and I’m thankful for all their efforts. My wife and I had a wonderful evening.